Supporters Charter
Airbus UK Broughton
Football Club Supporters Charter sets out our club’s
commitment to give our supporters a safe and enjoyable
experience of football at our club.
Football Club:
-
Will set out and
publish service and safety standards, giving a
framework by which its performance can be judged by
themselves and others.
-
Take action if service
or safety performance falls short of the published
standards
-
Will provide a forum by
which supporters may raise their comments or concerns.
-
Will review its
standards annually
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Will commit to keep the supporter
informed of activity at the club.
-
Will publish its
charter and make it freely available to all.
The Charter
-
Standards of performance
Our club will set service level
targets wherever possible and appropriate. We will
strive to achieve the targets and publish its
performance against the service level targets.
-
Supporter information
Our club undertakes to keep our
supporters informed as to changes at the club by
whatever means the Board decides is the most cost
effective.
Our club undertakes to keep our
supporters informed on a regular basis by whatever
means it decides are appropriate and cost effective.
Our club will publish its
position on major policy issues.
-
Special needs
Our club will publish details of
the availability of and pricing policy for special
needs seating and their carers. These details will be
published at the earliest possible opportunity.
-
Ticket sales
Our club:
- will publish details of the
availability of and its pricing policy of all tickets.
- will publish amendments at the
earliest possible opportunity.
- will publish
its policy for returned and unwanted tickets.
- will publish its tickets return
policy for abandoned matches.
- will provide a range of ticket
prices.
- will offer a method of instalment payment for season
tickets.
- will offer reduced prices for
restricted view seating.
- will offer an appropriate
concessionary ticket policy.
- will publish its policy on
visiting support ticket allocation.
- will publish details of any
membership, loyalty, bond, debenture or similar
scheme.
-
Fixture lists
The club undertakes to keep the
supporters informed as to fixture changes by whatever
means it decides is the most cost effective and
appropriate.
-
Stadium
The club undertakes to provide a
clean and safe stadium with the appropriate
facilities.
The club will provide an area for
the exclusive use of family groups and junior
supporters.
The club undertakes to provide
access for those with special needs
-
Equality
The club undertakes to encourage
an environment free of sectarian and racial abuse.
-
Catering
The club
undertakes to provide or subcontract an appropriate
catering service for all spectators at the ground.
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Merchandising
All replica strips will have a
lifespan of at least two seasons from the date of
introduction.
The date of introduction will be
included on the garment swing ticket
Details of the
next intended change of kits will be available from
the club.
-
Supporter Contact
The club will respond to any
contact from a supporter within seven days, by the
most appropriate method, unless under extreme
circumstances which renders the club administration
unable to respond.
This is the club’s most
recent Charter and will be reviewed and renewed where
appropriate at the start of every season.
Airbus UK Broughton
Football Club would welcome any suggestions or questions
regarding this Charter. Should you wish to do so, please
contact,
Phil Bailey
Club Secretary,
Airbus UK Broughton
Football Club
Airbus
Broughton
Flintshire
CH4ODR
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